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Quiz 2025 Pass-Sure Field-Service-Consultant: Test Salesforce Certified Field Service Consultant Cram Pdf

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Salesforce Field-Service-Consultant Certification Exam is designed for professionals who want to validate their knowledge and skills in the field service industry. Salesforce Certified Field Service Consultant certification exam is intended for consultants, solution architects, and anyone who works with the Salesforce Field Service platform. It is an excellent way to demonstrate your expertise in managing field service operations, optimizing customer service experiences, and enhancing productivity.

Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Exam is a certification exam that is designed for professionals who specialize in field service management. Field-Service-Consultant exam is intended to test the candidate’s knowledge and skills in designing and implementing field service solutions that are tailored to meet the needs of different organizations.

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Quiz Field-Service-Consultant - Salesforce Certified Field Service Consultant –Efficient Test Cram Pdf

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To prepare for Field-Service-Consultant exam, candidates must have hands-on experience with the Salesforce Field Service platform, as well as knowledge of service process automation, scheduling, and workforce optimization. Field-Service-Consultant Exam also covers topics such as service contracts, entitlements, scheduling policies, and dispatching.

Salesforce Certified Field Service Consultant Sample Questions (Q110-Q115):

NEW QUESTION # 110
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A. A Service Appointment can be shared by clicking Sharing on the record.
B. Make the dispatcher the assigned resource on the Service Appointments.
C. The Service Appointment's parent record can be shared with the assigned resource.
D. Auto-generated scheduled Service Appointments will be shared with resources.

Answer: A,D

Explanation:
Explanation
A Service Appointment can be shared by clicking Sharing on the record if manual sharing is enabled in Field Service settings[51]. Auto-generated scheduled Service Appointments will be shared with resources if automatic sharing is enabled in Field Service settings[52]. The Service Appointment's parent record can be shared with the assigned resource, but this would not affect the sharing of the Service Appointment itself.
Making the dispatcher the assigned resource on the Service Appointments would not make sense if they are not performing field service tasks. References:
https://help.salesforce.com/s/articleView?id=sf.fs_sharing_manual.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_sharing_automatic.htm&type=5

NEW QUESTION # 111
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A. Configure a new Service Level for immediate assignment.
B. Configure an Emergency Policy and use the Emergency Wizard.
C. Manually flag ServiceAppointments as "In Jeopardy" due to weather.
D. Postpone all lower-priority jobs and extend Due Dates.

Answer: B

Explanation:
This option allows handling unplanned service during times of severe weather by creating a policy that overrides the existing scheduling policy and using a wizard to reschedule service appointments based on the emergency policy. References:https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.
htm&type=5

NEW QUESTION # 112
A customer has been having problems with SMS responses getting the default keyword response rather than the appropriate next keyword response.
What are two potential reasons for this unexpected response?
Choose 2 answers

A. Responses are not sent within 24 hours of the outbound message.
B. Response contained "stop" in the message content.
C. Responses are not sent within the Conversation Window.
D. Next keyword was not specified on the outbound message.

Answer: A,D

NEW QUESTION # 113
A customer is creating a re-engagement campaign. The campaign only targets subscribers who have had emails fall at send time due to held status within the last 60 days. The goal Is to send an SMS to the subscribers asking them if they want to update their email address.
What should a consultant recommend to meet the criteria?

A. Use Data Extension Extract and Import activities from Automation Studio to Inject the subscriber Into a CloudPage used as an Entry Source by Journey Builder.
B. Use SQL Query and Import activities from Automation Studio to inject the subscribers into a data extension used as an Entry Source by Journey Builder.
C. Use SQL Query and File Transfer activities from Automation Studio to inject the subscribers Into an API Event used as an Entry Source by Journey Builder.
D. Use Tracking Extract, File Transfer, and Import activities from Automation Studio to inject the subscribers into a data extension used as an Entry Source by Journey Builder.

Answer: D

NEW QUESTION # 114
A customer wants to send an email confirming opt-in when someone signs up for their emails via a form on their website. The email should arrive within a few minutes of completing the form, and all of the form data needs to be stored in Marketing Cloud to personalize the outgoing email. The customer has access to a developer for working with APIs, but they want to be able to change the email creative without involving the developer.
What should a consultant recommend?

A. Use a Triggered Send Data Extension to capture form data and deploy the email.
B. Use a Send Email activity in Automation Studio to run hourly and deploy emails.
C. Use a SQL Query activity in Automation Studio to run hourly and deploy emails.
D. Use the WSProxy via SSJS to deploy the email after capturing form data.

Answer: A

NEW QUESTION # 115
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